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Has my order shipped?

How do I change quantities or cancel an item in my order?

How do I track my order?

Click the “My Account / Order Status” link at the top right hand side of our site to track your order.

My order never arrived.

Click the “My Account / Order Status” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

An item is missing from my shipment.

RPFAB’s products should arrive complete and without damage.  If you are unhappy with our products for any reason, please email rich@rpfab.com with a description of the problem.  Photos are very helpful to identify how the problem occurred and also what panels or items we need to replace.

My product is missing/damaged parts.

RPFAB’s products should arrive complete and without damage.  If you are unhappy with our products for any reason, please email rich@rpfab.com with a description of the problem.  Photos are very helpful to identify how the problem occurred and also what panels or items we need to replace.

When will my backorder arrive?